Adding Super Admins & Staff Managers.

How to Add or Remove Super Admins & Staff Managers in Your Community 

Jambo allows community owners to assign Super Admins & Staff Managers to help manage day-to-day activities within the platform. 

Super Admins are existing members of the community who are given elevated permissions to assist with tasks such as moderating content, managing discussions, organizing events, or supporting member engagement.

Staff Managers can be added even if they are not part of the community as members. This makes it easier to assign someone to handle operational responsibilities without requiring them to complete the registration process or purchase a membership.

Adding an Staff Managers allows the community owner to:

• Assign someone to manage day-to-day platform operations

• Add them without requiring the registration process

• Allow them to manage the platform without membership dues

• Ensure their event registrations and poll responses are not counted

This is especially useful when assigning responsibilities to community coordinators, internal staff, or support teams who help manage the platform but are not active members of the community.

Steps to Super Admins & Staff Managers

Step 1 : Log In to the Dashboard
Access your Jambo account by logging in to the dashboard.  

Step 2 : Navigate to the Settings
Click on the gear icon (Settings) in the top-right corner of the dashboard to access community settings.

Step 3 : Open the “Super Admins” Tab

Once in the Settings screen, you’ll see a set of tabs.
Click on the Super Admins tab (located next to Branding & Builder).

You will see two sections:

Super Admins & Staff Managers

Step 4 : Select the Role You Want to Add

Choose whether you would like to add a Super Admin or Staff Manager by selecting the respective tab.

Click + Add to begin.

Step 5: Add the Person

Use the search or input field to find and select the person you want to assign. Once selected, confirm to add them. The process remains the same regardless of whether you are adding a Super Admins or Staff Managers.

Removing a Super Admins or Staff Managers

1. Locate the person in the respective list.

2. Click the role dropdown next to their name.

3. Select Remove to revoke their access.